Reforestum’s Terms of service

1. General Information

1.1. This document establishes the conditions governing the use of the REFORESTUM mobile application and online platform (hereinafter, the "Platform"), owned by REFORESTUM CORP, SL.
1.2. These Terms of Service of REFORESTUM, together with the Legal Notice and the Privacy Policy constitute the legal framework which applies to the download, installation and / or use of the Services of the Platform, hereinafter, the "Terms of Service", and are the binding contract between our Users and REFORESTUM. The registration and / or use of the Platform gives you the condition of user of the Platform (hereinafter "User") and expressly and fully implies acceptance of these Terms of Service.
1.3. Therefore, we kindly ask you to read our Terms of Service carefully before proceeding to use it, as well as periodically, in order to stay fully informed. Should you have any questions regarding the Terms of Service, you can contact us by sending an email to:
1.4. The information or personal data that you provide us will be processed in accordance with the provisions of our Privacy Policy. By registering on our Platform, via App or Web, and accepting the Terms of Service and Privacy Policy, you consent as a User to the processing of your information and data and declare that all the information and/or data you provide us, are true and accurate.
1.5. As a REFORESTUM User, you represent to us that you have the legal capacity to enter into contracts.
1.6. Likewise, by registering with REFORESTUM, as a User, you represent and warrant that you are acting on your own behalf or that you have the necessary legal representation to be able to formalize contracts on behalf of the natural or legal persons on whose behalf you act. REFORESTUM reserves the right to ask Users to provide evidence of this representation.

2. Registration on the Platform

2.1. The purpose of the Platform is to measure the carbon footprint of the daily activities of its Users and its comparison with the carbon that the User is capturing. From the Platform, Users can consult the state of their forests through satellite images, notifications and photographs.
2.2. On first access to the Platform, you must register as a REFORESTUM User. This registration is made by entering a name and surname, a real and working email address and the choice of a password. For more information on the processing of your personal data, visit our Privacy Policy. Once you have completed the registration, you can calculate your carbon footprint in the "Carbon Footprint" section as well as create a forest in the "Create forest" section based on the CO2 sources indicated by the User. In addition, in the first access you will need to configure your profile with your billing address and include a profile photo, as well as select the Account Privacy as indicated in section 3.3. This information will be used to provide you with the Services described in sections 2.1 and 4 of these Terms of Service.
2.3. Once you have registered, each time you go to access the Platform and only in case you do not want your access data to be remembered, you will have to enter the chosen email and password or start your session through the authentication system of Facebook or Google. In the event of using Facebook or Google to create a REFORESTUM Account, we will receive personal data through these third-party services, but only if you have authorized the services to share personal data with u

3. Account Management and visibility

3.1. Please note that we offer two types of Accounts: personal and business. Each REFORESTUM User can have only one personal Account or one business Account. In case you need more than one Account for any reason, please contact us at: In the event that a User must change their type of Account, this may mean that we must request additional information to the already requested initially in their registration in order to enable all the functionalities of the Platform. By creating a "Company" Account and accepting our Terms of Service, you guarantee as a User that you will not use this Account for personal, family or domestic purposes.

3.2. In order to create a forest on the Platform, you must first register so that your data appears in the ownership rights over the forest as well as in the invoices that we issue with each acquisition of rights.

3.3. Each forest contains a public ranking of users ordered according to the surface acquired or the carbon credits acquired by each user -depending on the type of project (See section 5.2). As a Reforestum User you can configure the level of privacy of your Account when you appear in these lists. Reforestum offers three levels of privacy, which you will be able to configure in "My Account> Personal information> Account privacy". The surface of each User is always public. Privacy levels:
- Totally private. This privacy level is configured by default. Neither the avatar nor the username appear publicly anywhere on the Reforestum Platform.
- Show only nickname. This level of privacy protects the user's name. A nickname of your choice is displayed instead of the name. The avatar image is public.
- Public. Both the username (Name and surname) and the avatar image are publicly displayed in the listings.

3.4. You can delete your Account on the REFORESTUM Platform at any time by sending us an email to the email address By deleting the Account, we will cancel all pending transactions and revoke the Forest Rights that you have acquired as a User. Likewise, we will proceed to delete your personal data. In the case you are the legal representative of a deceased, incapacitated Account holder, or in any other circumstance regarding which you need particular information, you can contact us through the address: REFORESTUM reserves the right to delete Accounts that have been inactive for more than 10 years, as indicated in section 4.3.9.

3.5. In the event that REFORESTUM or any of its employees notice an anomalous behavior on the part of a User or evidence of non-compliance with these Terms of Service, as a User you accept and acknowledge that we may request that you send information in particular on said issue and initiate, either directly or through the competent authorities, as stipulated in each case by the legislation applicable to REFORESTUM, the corresponding investigation. Likewise, you accept that REFORESTUM may suspend or limit your access to your Account or Services during the course of said investigation, notifying you in writing and, where appropriate, informing you in the notification of the ways you have to restore the Account to your full operation.

3.6. Deleting an Account with the intention of avoiding an investigation will not mean that it is avoided, so that while it lasts REFORESTUM is able to block the activity and funds corresponding to it, if applicable, for a maximum of 180 days with the sole purpose of protecting REFORESTUM or Third Parties against cancellations, charges, fraud, claims, fees, penalties, etc. that may arise.

3.7. REFORESTUM reserves the right to revoke the Rights on Forests and cancel the User Account in case of violation of the provisions of these Terms of Service, its updates or any other documents and notifications issued by REFORESTUM and that bind Users; as well as taking whatever legal action is pertinent. Likewise, REFORESTUM reserves the right to prohibit the use of the Platform in the future and the creation of a new Account.

3.8. In the case contemplated in the previous paragraph, REFORESTUM, when feasible, will inform the User of the reasons for the cancellation of the Account and revocation of their rights, and will reimburse the funds that proceed in accordance with the responsibility incurred, your Forest Rights and the other provisions established in these Terms of Service.

4. Operation of the platform

4.1. After setting up your profile, you are ready to start offsetting your carbon footprint. The Platform has four main functionalities: Home, My Forests, Carbon Footprint and Create Forest.

a) Start: Contains summary information about your CO2 footprint compensation. It shows your sources of pollution (CO2 Sources) as well as the carbon sequestration that you are making through the forests that REFORESTUM manages for you, and which are also indicated on the right of the panel. In addition, it indicates the carbon forecasts that your investment is expected to capture in the long term and the balance between your CO2 emissions and the carbon captured by REFORESTUM.

b) My Forests: In this section you can check the status of your Forests through satellite images, notifications and photographs, depending on the most appropriate information available for each project.

c) Carbon footprint: In this part of the Platform you can detail all the activities of your day-to-day that involve the emission of CO2 into the atmosphere, such as driving, traveling by plane, your electricity bill and many others. Depending on the information you include, the Platform will ask you for some essential data to be able to calculate the CO2 emission produced by that specific activity. Once added, it will always appear in the Carbon Footprint section and the emissions from this activity will be added to the rest of the activities that you enter to calculate your CO2 footprint (hereinafter, “Your CO2 Footprint”).

d) Create Forest: In this section you can acquire an exclusive right to offset your carbon footprint either through a certain amount of square meters of forest that you wish to offset your CO2 Footprint, or through carbon credits in certified projects (hereinafter, your "Forest"). You can choose between any of the projects that we manage in REFORESTUM and that the Platform indicates. First of all, you will have to establish the criteria based on which you want to acquire your Forest: your budget, the CO2 Footprint that you have calculated, or a specific forest area -in the case of projects that admit it, according to their typology (See section 5.2).

Next, the Platform will indicate to you, depending on said criteria, the m2 or the amount of carbon credits that would correspond to acquire to offset said CO2 Footprint, the price and the carbon that would be captured. In addition, you will see a brief description of each forest. To see how Forests are configured, the types of Forests and how each User is assigned his Forest, please, consult section 5 of these Terms of Service. Please note that as a User you are acquiring a right to compensate your Footprint of CO2 either by planting trees either in an area of ​​m2 in the Forest that you select or in a number of carbon credits.

4.2. In addition to these four main functionalities, a button will appear with your icon and your avatar image (if you have entered it) through which you can access “My Account” where you will find your personal information, invoice data, certificates of CO2 compensation (where available) and Platform access data.

5. Project operation, distribution and management

5.1. REFORESTUM's main activity is reforestation, protection of existing forests and certification of carbon footprint compensation through the fixation of carbon produced by forests that we manage either directly or indirectly, or by third-party conservation projects that we commercialize through our Platform (hereinafter, the " REFORESTUM Projects").
5.2. REFORESTUM projects are those reforestation or / and forest conservation projects that are available at all times within the Platform, and have the characteristics that in each case are indicated with respect to each one of them. The following table details the types of projects available on the Platform:

Terms of service table details

5.3. Proprietary Reforestation projects on own land or on land assigned within an agreement with third party entities
a) General operation

REFORESTUM is in charge of the maintenance and exploitation of the REFORESTUM Forests, either directly or through third-party companies with which it has formalized the corresponding contracts, as indicated in the table above. Said maintenance and exploitation will be carried out according to the type of Forest in each case and according to these REFORESTUM Terms of Service.

The land on which the projects are located can be aland that is protected, reforested or being reforested, regardless of the age of the plantation or the technique used (including trees planted from seed), and may have been acquired directly by REFORESTUM or belong to to third organizations with which REFORESTUM has formalized the necessary agreements to allow REFORESTUM's activity.

A REFORESTUM Forest can be made up of different contiguous or non-contiguous areas, called sectors (hereinafter, “Sector/s”). If case of not being contiguous, they will be located relatively close to each other, considering, even so, a single entity called Forest.

Each Sector consists of an approximate area of at least ​​10,000m 2. The spatial division depends on the conditions, the terrain orography, and the total area of ​​the REFORESTUM Forest. The Sectors of each REFORESTUM Forest are identified with a correlative number starting with one (1).

When a User acquires rights over a REFORESTUM Forest to offset its CO 2 Footprint, these rights are conferred on a forest area quantified in square meters and assigned to a Sector of a REFORESTUM Forest. The surface will be determined with a precision of two decimal places, therefore a non-integer number of square meters can be assigned. The same User can acquire rights in one or more of the REFORESTUM Forests.

REFORESTUM will try to assign, whenever possible, the rights of the same User in a single Sector, depending on the space available in the sectors at the time of purchase. A User may have rights to more than one sector if (i) a User acquires rights to a surface greater than the total surface of a sector and / or (ii) when extending its Forest, the sector on which had rights has no available surface.

b) Rights and obligations of Forest Users

Through the Platform, the User may acquire an exclusive right of use over the square meters of REFORESTUM Forest that they wish to compensate for their CO 2 Footprint (hereinafter, a "Forest Rights").

The basic unit of measurement of the surface over which the rights are granted is the square meter (m²), according to the international metric system (SMI). The price of the rights to the Forests is established per square meter, admitting the square meter fraction and the whole square meter. The purchase price of Forest Rights may vary over time, depending on the market.

A Forest Right empowers the User to know the capture of CO 2 that takes place in the m² of the REFORESTUM Forest over which it has acquired the rights (its “Forest”) through images, geolocation, satellite view and REFORESTUM notifications. Likewise, this right empowers the User to visit their Forest, always respecting the guidelines and instructions described in this document or otherwise by REFORESTUM. Under no circumstances may the User who visits its Forest perform any actions that are prohibited, contrary to law or contrary to the work of REFORESTUM in the Forest, such as (but not limited to): making fires in the Forest or in its surroundings, cutting down trees, damaging the fauna or flora, smoking, etc. Users who wish to hold events in their Forest must have the prior written authorization of REFORESTUM. Users will be liable for any administrative, criminal and any other sanctions that, as a consequence of their performance of any prohibited conduct, REFORESTUM suffers.

The Forest Rights are granted exclusively to the REFORESTUM Account holder. The transfer of these rights, as well as any change of Account holder or the resale of these rights without the prior written consent of REFORESTUM is strictly prohibited.

As a REFORESTUM User you agree to make an ethical use of the Platform in accordance with these REFORESTUM Terms of Service, as well as respect and protection of the REFORESTUM Forests.

c) Obligations of REFORESTUM

As the owner or concessionaire of the land, as indicated in this section 5 of these Terms of Service, REFORESTUM undertakes to:

Search, purchase and undertake any conditioning of reforested land, whether it is reforestation or protection of existing forests.
Plan and execute the reforestation, as well as periodic monitoring to take corrective actions if necessary. This planning includes regular specific verification actions and replenishment of seedlings (“marras”) in the first years of the reforestation. Each REFORESTUM Forest has its own succession plan that is published on the REFORESTUM website, Platform, and social networks. In case you need information about a specific aspect, you can contact us through:
Maintain or establish the necessary agreements with Third Party owners to guarantee the maintenance of the REFORESTUM Forests in conditions necessary to ensure the success of reforestations, maintain the health of the forest, maximize carbon capture and comply with the legal regulations applicable to each location.
Calculate and estimate the amount of CO2 captured in each case by the REFORESTUM Forests, using the most reliable CO2 capture models possible; as well as their periodic verification to correct them if there are deviations in the capture measurements with respect to the established theoretical models. The computed captured carbon includes all the elements of the landscape that are part of the biomass, both at the aerial and subsoil levels, including the soil, flora and fauna of the forest.
Finance and pay the costs associated with the maintenance, management and exploitation of the Forests, or establish the necessary agreements to guarantee them with the Third Party owners, including the payment of the taxes that in each geographical location are applicable for the land and the type of activity that REFORESTUM develops.
The exploitation of any surpluses that the REFORESTUM Forest can offer in the form of fruits, nuts, fruits, resins, honey, biomass or other natural products, with the aim of meeting the maintenance costs of each Forest and with the commitment to extract always the minimum necessary to cover management and maintenance costs and guarantee the optimal durability of the forest and the maximum carbon capture possible.

All these obligations may be properly fulfilled by REFORESTUM and its staff or by third-party organizations hired for this purpose, always subject to the REFORESTUM Terms of Service and the applicable legislation in each geographic location and type of REFORESTUM Forest.

5.4. Third-party conservation projects based on carbon credits

REFORESTUM, through strategic agreements with international cooperation organizations and / or funds, offers its clients to purchase carbon credits (CO2 compensation) in forest conservation and regeneration projects.
The projects are certified as CO2 absorption projects by an internationally recognized trusted third party, generally according to the international standard VCS (Verified Carbon Standard) managed by the American Verra Foundation, although other standards such as Gold Standard or Plan Vivo may also be used. The annex to each project contains specific information regarding certification.
Users can buy carbon credits through the REFORESTUM Platform as indicated in the online purchase process and according to the chosen project. Carbon credits work through a public registry, in which they can be withdrawn by organizations and / or international cooperation funds that finance the project directly. On the part of REFORESTUM, the organizations with which we work are those that retire the credits from the relevant public registry once they are purchased by REFORESTUM Users through the Platform, and do so with an explicit mention of REFORESTUM in the corresponding registry. This information is public, each credit certification system has its own registration system as explained in the following sections. Please, consult the annex of each project to consult the specific information on the carbon credit system used by each project.
Carbon credit system and carbon credit retirement registry specified by each project: carbon credits are measured in different units, for example, VCUs (Verified Carbon Units - Verified Carbon Units in Spanish) in the case of Verra VCS. Each VCU represents one ton of carbon dioxide equivalent (CO2e) reduced or avoided by the project. Each carbon credit system has its own registry accessible to the public.
In the case of Verra, the registry is accessible through: where all ownership transfer transactions of the credits, as well as the documentation of each project is offered publicly.

6. Billing and Payments

6.1. Users acquire Forest Rights through one-off payments each time they make a new acquisition. Payments can be made through any of the payment gateways available on the Platform. All prices include applicable taxes.

6.2. Each time you make a purchase of Forest Rights through our Platform, we will send you the corresponding invoice by email or a downloadable file will be generated after completing the purchase that you can store on your device. Likewise, at REFORESTUM we will keep a copy of each invoice. In your REFORESTUM Account you can download a certificate certifying your Rights over Forests.

6.3. The Euro (€) is the monetary system used by REFORESTUM. However, the Platform offers the possibility of viewing prices in other currencies, applying in each case the official exchange rate in effect for these at the time of purchase. However, payment is always made in Euros and it will be the bank or intermediary payment platform who will make the necessary foreign exchange (if necessary) to be used in the sale transaction. REFORESTUM reserves the right to change its currency to another currency at any time, although said change will not affect previously made transactions.

6.4. REFORESTUM does not store the User's credit / debit card data, but these are provided to authorized electronic payment service providers (currently Stripe and Coinbank), which have been certified as a PCI level 1 service provider, level 1 strictest certification available), which will directly receive the data included and will store them to facilitate the payment process to the User and manage it on behalf of REFORESTUM. In no case REFORESTUM stores this data on its servers.

7. Errors and unauthorized transactions

7.1. You can check your transaction history at any time, just log into your Account on the REFORESTUM website and click on the Invoices section.

7.2. As a User, you are responsible for the security of your banking information, and you agree to immediately notify REFORESTUM if you have reason to believe that any of the following activities has occurred: (i) an unauthorized transaction has been sent from your Account, (ii) there has been unauthorized access to your Account, (iii) your mobile password or PIN number has been compromised, (iv) any device you used to access the data has been lost, stolen or disabled (v) someone has or may have transferred money from your Account without their permission (even when you link your Account to a third party Platform, such as a site or an application, to make payments directly from that Platform), or (vi) there is any other indication of improper access to your Account (collectively called "Improper Access to the Account"). Said notifications must be made in writing to the address:

7.3. Likewise, you agree to inform us immediately of errors of any kind that you may notice in your Account by written communication to the address:

8. Right of Withdrawal

8.1. As a User, you understand that REFORESTUM begins the provision of services immediately after you have acquired the Forest Rights in question. For this reason, it is not possible to exercise your right of withdrawal.

9. Obligations of Users

9.1. Users agree to use the Website and the Platform, as well as its contents and the Service in accordance with the Law or any other Spanish applicable regulations, these Terms of Service and public order.

9.2. Users expressly agree not to destroy, alter, disable or in any other way damage the data, programs or electronic documents and others found on the Platform and the REFORESTUM Website, in particular through disassembly or decompilation operations, reverse engineering or any other operation aimed at obtaining any source code contained in the Platform and / or Website. Likewise, the User agrees not to transmit, introduce, disseminate and make available to third parties any type of material and information (programs, viruses, macros, applets, ActiveX controls, data, content, drawings, sound and image files, etc.) that are contrary to the law, public order or that cause or are likely to cause any type of alteration in the computer systems of REFORESTUM or third parties.

9.3. Furthermore, Users assume all responsibility that may arise from the opinions expressed by those Users through the Platform or the exchange of information between Users through it, being responsible for the disseminated statements of those who make them, and holding REFORESTUM exempt and harmless from any liability that may arise in this respect. Should you detect any inappropriate behavior by other Users, please report it to the address:

10. Availability of the Service

10.1. REFORESTUM reserves the right to interrupt access to all or part of the Platform at any time and without prior notice, whether for technical, security, control, maintenance reasons, due to power failure or for any other reason. Consequently, the availability or continuity of the Platform or its contents is not guaranteed.

10.2. REFORESTUM will not be responsible in the event of service interruptions, delays, errors, malfunctions and, in general, other inconveniences that have their origin in causes beyond its control.

10.3. REFORESTUM is not responsible, in any case, for damages of any kind that may cause the lack of availability of the portal, the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the technological measures to avoid it, or the misuse that is made of them, being the sole responsibility of the person who accesses or uses them.

11. REFORESTUM's rights regarding the operation of the Platform

11.1. As a User and to allow the proper functioning of the Platform in accordance with the provisions of the Terms of Service, you authorize REFORESTUM:

- To use the processor, bandwidth and storage hardware of the device where the Platform is installed to allow its operation;
- To process your data and information in accordance with the provisions of our Privacy Policy and Cookies Policy;
- To send you publicity and other information related to the REFORESTUM service. You can unsubscribe from newsletters at any time, through the mechanisms established at the end of each of our communications, or by notifying it to, expressly referring to your wish to unsubscribe. For more information, please visit our Privacy Policy.

12. Notifications

12.1. The notices that you send to us should be sent to the addresses that we have made available to you in this regard on our Website, Platform, and in these Terms of Service.

12.2. Without prejudice to the provisions of our Privacy Policy, in accordance with the provisions of these Terms of Service, and unless otherwise stipulated, we may send you communications to the email provided when registering to process your requests during the use of the Platform: registration, orders and purchases, and / or requests for information. It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our Platform, 24 hours after an email has been sent.

12.3. We will contact you in the language or languages ​​in which we have provided these Terms of Service.

13. Assignment of Rights and Obligation

13.1. The contract is binding both for you as a User and for REFORESTUM, as well as for REFORESTUM’s successors, assignees and assignees. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

13.2. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term.

14. Force Majeure

14.1. We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to any type of act, event, lack of exercise, omission or accident that is beyond our reasonable control ("Force Majeure Event").

14.2. It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

14.3. As a User, you understand and accept that REFORESTUM does not assume any responsibility towards Users for damages and / or administrative or economic costs caused to the REFORESTUM Forests as a result of Force Majeure, understanding by these all causes or circumstances beyond their control and uncontrollable such as climate change, droughts, fires, plagues, malicious actions of third parties, military, political or social conflicts, expropriations, or legislative changes that make it impossible for REFORESTUM to continue.

14.4. In the event of a Force Majeure event which means that reforestation actions cannot continue to be carried out, Users may choose to close their REFORESTUM Account or retain their Forest Rights by providing the proportional amount that covers the actions for repair or reforestation of the REFORESTUM Forest, and that will be indicated in each case.

15. Waiver

15.1. The failure by us to require strict compliance by the Users of any of the obligations assumed by them by virtue of these REFORESTUM Terms of Service, or the failure by us to exercise on our part of the rights or actions that we could correspond by virtue of them, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

15.2. No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from these Terms of Service. No waiver by us of any of the clauses of the Terms of Service or of the rights or actions derived from them will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions of the previous Notifications section.

16. Entire Agreement

16.1. The Terms of Service, and any document expressly referred to in them, constitute the entire agreement existing between the Users and REFORESTUM in relation to the purpose thereof and replace any other prior pact, agreement or promise agreed between you and REFORESTUM verbally or in writing.

16.2. If any of the Terms and Conditions, or its clauses, were to be declared null and void by a resolution issued by a competent authority, the remaining Terms and Conditions will remain in force, without being affected by said declaration of nullity.

16.3. Both you, as a User, and REFORESTUM, acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in these Terms of Service.

16.4. Neither the Users nor we will have any action in respect of any untrue statement made by the other party, verbal or written, prior to the date of the contract (unless such an statement had been made fraudulently) and the only action available that the other party will be for breach of contract in accordance with the provisions of these Terms of Service.

17. Right to Modify the Terms of Service

17.1. We have the right to review and modify the Terms of Service at any time.

17.2. As a consumer, you are subject to the Terms of Service in force at the time you use the Platform or place each order, unless we are required by law or governmental decision, we must make retroactive changes to said Terms of Service, in which case, the possible changes will also affect the orders that you had previously made.

18. Applicable Legislation, Jurisdiction and Resolution of Online Disputes

18.1. The use of our Platform and the Services contracted through this Platform, these Terms of Service, as well as our Legal Notice, Privacy Policy and Cookies Policy will be governed by Spanish legislation. Any controversy that arises or is related to the use of the Platform, will be subject to the non-exclusive jurisdiction of the Courts and Tribunals of the municipality where REFORESTUM's registered office is located, unless current regulations or the code of conduct establish a different forum.

18.2. You can also, in accordance with article 14.1 of Regulation (EU) 524/2013, the European Commission, access a platform of free access and voluntary submission for the extrajudicial resolution of online disputes for electronic contracting between the User and REFORESTUM, through the intervention of the so-called Online Dispute Resolution Body, which acts as a neutral intermediary between both parties, through the following links:
- Link to the complaint form:
- Link to the conflict resolution body search engine:

18.3. If you are contracting as a consumer, nothing in this clause will affect your rights as recognized under current legislation.

ANNEX I. List of forests of the type "Proprietary reforestation by Reforestum" on Reforestum’s own land or on land assigned within an agreement with the Junta de Castilla y Leon

AI.1 Regulation. The projects listed in this category are governed under the terms described in this document, specifically in sections 5 .3 and 6.

AI.2 List of projects.

AI.2.1 Génesis.
Project name: Genesis.
Located in the municipality of Cozuelos de Ojeda, Palencia, Spain.
For more information visit the REFORESTUM online platform at

AI.2.1 Calahorra de Boedo
Project name: Calahorra de Boedo
Located in the Boedo-Ojeda county, north of Palencia, Spain
For more information visit the REFORESTUM online platform at

ANNEX II. List of forests of the type "Protection of forests and existing conservation projects of third parties"

AII.1 Regulations. The projects listed in this category are governed under the terms described in this document, specifically in section 5.4.

AII.2. Carbon credit sale agreement through Ecosphere + Limited (hereinafter Ecosphere +).

AII.2.1 Ecosphere +. Ecosphere + is a limited company registered in the UK and Wales. The local registration number is 10402522 and their office address is 3rd Floor 12 Gough Square, London, United Kingdom, EC4A 3DW. Your identification number for tax purposes is 272 2827 00. More information about your company here:

AII.2.2 Agreement between the two parties. Through the agreement signed on April 27, 2020, REFORESTUM, through the different online tools (Web application and API), acquires the rights to distribute carbon credits (VCUs) managed by Ecosphere +.

AII.2.3 VCUs transaction registration and withdrawal. The VCUs that REFORESTUM clients acquire through the REFORESTUM Online Platform are withdrawn in the Verra registry under the name Ecosphere +. All transactions of sale and withdrawal of credits are declared public and are open to any Reforestum client who so wishes.

AII.2 List of projects.

AII.2.1. Cordillera Azul.
- Full name of the project : Cordillera Azul National Park.
- Location: Loreto, Huanuco, San Martin and Ucayali, in Peru.
- Registration number in Verra: 985.
- Estimated annual emission reductions: 1,575,268 tCO2e.
- Certifications obtained: VCS and CCB.
- More information on the REFORESTUM online platform and on the official Verra page: .

AII.2.1 Sumatra Merang.
- Full project name: Sumatra Merang Peatland Project (SMPP).
- Location: South Sumatra, Indonesia.
- Registration number in Verra: 1899.
- Year of issue of the first VCUs: 2019.
- Estimated annual emission reductions: 1,338,569 tCO2e.
- Certifications obtained: VCS and CCB.
- More information on the REFORESTUM online platform and on the official Verra page: .