Reforestum's Terms of service • Reforestum · Fight climate change through collective reforestation

Reforestum’s Terms of service

1. General Information

1.1 The present document establishes the conditions for those that govern the use of the web application REFORESTUM (hereinafter ‘app’), property of REFORESTUM CORP, S.L.,

1.2 These terms of use of REFORESTUM, together with legal notice and privacy policies, and with the corresponding legal notice and privacy policies of our web page; constitute the legal framework that is applied to the download and use of the services of the website and the app, hereinafter the “Terms and Conditions”, and constitute the binding contract between our users and REFORESTUM. The download, registration and use of the app is attributed to the user and implies fully and expressly the acceptance of it’s terms and conditions.

1.3 The present terms and conditions will be updated periodically, those that are actual and published will be applicable during the use of the app or of the services of REFORESTUM through the app. We urge you to read attentively our Terms and Conditions before proceeding with the use of the app, as well as periodically, in order to keep yourself totally informed. If you have any questions regarding these terms and conditions, you can contact us by sending an email to:

1.4 REFORESTUM reserves the right to amend the present Terms and Conditions to the extent that such modifications are a result of improvements made in the services provided by REFORESTUM, changes of a legal nature or changes due to technical requirements. Included in this category are the new services possibly offered by REFORESTUM.

1.5 The information or personal data that you provide us with will be processed in accordance with the established privacy policy. With the use of the app as a user you consent to the treatment of said information and data and declare the all the information or data that you provide us with are truthful and correspond with reality.

1.6 As a REFORESTUM user you garantee the legal capacity to enter into a contract and to be of the legal age establilshed in your country, of which in any case can be no lower than 14 years old. Equally, when you open an account in REFORESTUM, as a User you declare and guarantee that you act in your own name or that you hold the legal representation necessary to be able to grant contracts on behalf of physical or legal persons in whose name you act. REFORESTUM reserves the right to ask Users for the accreditation of such circumstances.

2. Application Registration

2.1 The app aims to measure the carbon footprint of your users' daily activities and compare it to the carbon you are capturing through the forests managed for you by REFORESTUM. From the app Users can check the status of their forests through satellite images, notifications and photos.

2.2 You can use the App as a guest user, which includes creating CO2 sources, consulting the forest records and accessing a temporary dashboard.

2.3 To create a forest in the App you must register by entering a real and working email address, in addition to choosing a password and your personal data; So that they appear in the ownership of your rights over the forest and in the invoices that we issue with each acquisition of rights.

2.4 Each forest contains a public ranking of users ordered according to the area acquired by each patron. As a user of Reforestum you can configure the level of privacy of your account when you appear in these lists. Reforestum offers three levels of privacy, which you can configure in "My account> Personal information> Account privacy". The surface of each patron is always public.

  • Totally private. This is the level of privacy that comes configured by default. Neither the avatar nor the username appear publicly or anywhere on the Reforestum platform.

  • Show only the nickname. This level of privacy protects the user's name. A nickname of your choice is displayed instead of the name. The avatar image is public.

  • Public. Both the username (Name and surnames) and the avatar image are publicly displayed in the listings.

2.5 Keep in mind that we offer two types of accounts: personal and business. Each REFORESTUM User may have only one personal account and one business account. In case you need for any reason more than one account, please contact us at: In the event that a User must change their account type, this may mean that we may request additional information on top of the information requested initially during registry in order to enable all the functionality of the app. By opening a "business" account and accepting our Terms and Conditions, you guarantee that you will not use this account for personal, family or domestic purposes.

2.6 Once registered, each time you access the app and in the case that you do not want your access data to be remembered, you must enter the chosen email and password or start using your Facebook or Google session. In addition, you must configure your profile with your billing address and the choice of one or more payment methods; you can also choose to add a photo to your profile. This information will be used to provide the services described in sections 2.1 and 3 of these terms of use.

3. Operation of the App

3.1 After setting up your profile, you will be ready to start offsetting your carbon footprint. The application has four main functionalities: Control Panel, My CO2 Sources, My Forests and Create Forests.

a) My CO2 Sources: In this part of the app you can detail all your daily activities that involve emitting CO2 into the atmosphere, such as driving, air travel, your electricity bill and much more. Depending on the information you provide, the app will ask you to specify some details to be able to calculate the precise carbon footprint of that particular activity. Once added, it will always appear in the ‘My CO2 Sources’ section and the emissions of this activity will be added to the rest of the emissions that you enter to calculate your CO2 footprint (hereinafter "Your CO2 Footprint").

b) Create Forests: In this section you can acquire the exclusive rights to use the surface area of forest that you wish to have (hereinafter, your "Forest") to compensate for your CO2 Footprint. You can choose between any of the Forests we manage in REFORESTUM and the ones that are available on the app. To begin, you must establish by which criteria you wish to acquire your Forest: your budget, the CO2 that you have emitted, or a specific area of ​​forest.

Then, the app will indicate, depending on the parameter, the surface area that will be purchased to offset your CO2 Footprint, the price and the carbon that will be captured. In addition, you can see the description of each forest including the species that exist in each one. To see how the Forests are configured and how each User is assigned their Forest, please refer to section 4 of these Terms of use. To see the conditions that apply to the exclusive right to use the Forest surface area that you wish to purchase, please refer to section 5 of these Terms of use.
When you click on "choose forest", you will see the breakdown of the surface area that will be assigned to you, its price, the taxes that apply to you and you will be asked for the information necessary to complete your order. By clicking on "confirm purchase" you will have purchased your Forest.
Once the purchase has been made in respect to a Forest, the "Extend Forest" button will appear, giving you the option to extend the area of ​​land with which you can offset your CO2 Footprint.

c) My Forests: In this section you can check the status of your Forests through satellite images, notifications and photographs.

d) Control panel: Contains a summary of how much of your CO2 footprint you have offset. It shows your sources of pollution (CO2 Sources) as well as the carbon sequestration you are making through the forests that REFORESTUM manages for you, which are also indicated to the right of the panel. In addition, it gives you a forecast of the carbon your investment is expected to capture long term and the balance between your CO2 emissions and the carbon that you capture thanks to REFORESTUM.

3.2 In addition to these four main features, a button will appear with your icon and your image (if you have added it) through which you can access your personal information, payment data and access data to the application.

4. Operation, distribution and management of Forests by REFORESTUM

4.1 The principal activity of REFORESTUM CORP, S.L. (REFORESTUM) is reforestation, the protection of existing forests and the certification of carbon offsetting through the carbon sequestered by the forests we manage (REFORESTUM Forests).

4.2 The REFORESTUM forests are those that are available at any time within the app, and have the characteristics that in each case are indicated with respect to each one of them. Forests may be protected, reforested or in the process of being reforested, regardless of the age of the plantation or the technique used (including trees planted from seed), and may have been acquired directly by REFORESTUM or belong to third party organizations with whom REFORESTUM has formalized the necessary agreements to be in accordance with the activities of REFORESTUM. The following table details the different types of REFORESTUM Forests depending on who owns the land.

4.3 REFORESTUM is responsible for the maintenance and operation of the REFORESTUM Forests, either directly or through third parties with which it has signed the corresponding contracts, as indicated in the table above. Said maintenance and operation will be carried out according to the type of Forest in each case and according to the Terms and Conditions of REFORESTUM.

4.4 A REFORESTUM Forest may consist of different adjacent or non-adjacent areas, called sectors. If they are not adjacent, they will be located with relative proximity to each other, consisting of a single entity named forest.

4.5 Each Sector has an approximate area of ​​10.000m2. This spatial division depends on the conditions, the terrain orography, and the total area of ​​the REFORESTUM Forest. The Sectors of each REFORESTUM Forest are identified with a correlative number beginning with one (1).

4.6 When a User acquires rights over a Forest of REFORESTUM to offset their carbon footprint, these rights are conferred to a forest area quantified in square meters and assigned to a sector of Forest. The surface will be determined with an accuracy of two decimals, therefore a number of square meters that is not rounded can be assigned. The same user may acquire rights in one or several of the REFORESTUM Forests.

4.7 REFORESTUM will try to assign, whenever possible, the rights of the same User in a single sector, depending on the space available in the sectors at the time of purchase. It is possible for a User to have rights over more than one sector if (i) a User acquires rights over an area greater than the total area of ​​a sector and / or (ii) there is no available space in their respective sector when making the extension of their forest. In this case, and depending on the availability of the REFORESTUM Forest, the User may be asked to reassign all his rights over another sector, so that all the acquired rights will fall on one single sector.

5. User Rights over REFORESTUM Forests

a) Rights and obligations of Users over Forests

5.1 Through the app the user acquires the exclusive rights of use of an amount of m2 of REFORESTUM Forest that they have chosen, to be able to offset their carbon Footprint. The fore mentioned footprint is calculated by the app, based on the information entered by the user according to their daily activities (hereinafter, the "Forest Rights").

5.2 The basic unit of measurement on which these rights are granted is the square meter (m2), in accordance with the international metric system (IMS). The price of the rights over the Forests is established by square meter, admitting the faction of square meter and the complete square meter. The purchase price of Forest Rights may vary over time, depending on the market.

5.3 This right of use of the forest gives the possibility to the User to know the carbon capture that is carried out in the REFORESTUM Forest surface area of which he has acquired the rights (his "Forest") through images, geolocation, satellite views and REFORESTUM notifications. Similarly, said right entitles the User to visit his Forest, always respecting the guidelines and instructions described in this document. In no case may the User who visits his Forest carry out prohibited actions, contrary to the law or contrary to the work of REFORESTUM in the Forest, such as (with intention to give example but not exclusive): fire in the Forest or its surroundings , felling, damaging wildlife, smoking, etc. Users who wish to perform events in their Forest must have the prior written authorization of REFORESTUM. Users will be responsible for the administrative, criminal and any other sanctions that, as a result of the carrying out of such prohibited conduct. that would normally be assumed by REFORESTUM.

5.4 Forest Rights are granted exclusively to the owner of the REFORESTUM account. The transfer of such rights, as well as the change of the holder of an account or the resale of said rights without the prior written consent of REFORESTUM is strictly prohibited. As a User of REFORESTUM, you agree to make an ethical use of the app in accordance with the Terms and Conditions of REFORESTUM, as well as respect and protection of the REFORESTUM Forests.

b) Billing and payments

5.5 Users make the acquisition of Forest Rights through one-time payments each time they make a new acquisition. Payments may be made through any of the payment gateways available on the Platform. All prices include applicable taxes. We will use the payment gateway that you have selected as your preference in your profile. If you have a balance in your REFORESTUM account, we will use this preferentially.

5.6 As a User, you can configure your preferred payment method from the payment data section as well as each payment by clicking on the link to change the payment method and selecting the available options from the ones you previously entered in the section " payment".

5.7 The app also offers the possibility to make periodic purchases of rights, enabling this option in the profile section, periodic payments or list of authorized payments and selecting the links to configure a payment method and set it as the default

5.8 Each time you make a Forest Rights purchase through our app, we will send you the corresponding invoice by email or else a downloadable file will be generated after the purchase that you can store on your device. Also, REFORESTUM will keep a copy of each invoice. In your REFORESTUM account you can download an ownership certificate of your Forest Rights.

5.9 It is also possible to purchase Forest Rights through other suppliers, such as KICKSTARTER. In these cases, the platform will be in charge of processing the payment and generating the corresponding invoice. However, by processing the payment, through your REFORESTUM account you will be able to download a certificate that proves your ownership of the forest rights.

5.10 The electronic money deposited in your REFORESTUM account is not subject to time constraints in regards to validity. In the case of closing an account that still has electronic money, we will send a reimbursement using your billing address and your payment data. In the event that we can not complete the reimbursement as a result of inaccuracy or lack of veracity or completeness of said information, as a User you agree that we may use such funds to continue our work and fight against climate change. Please, if you have any questions regarding the refund or have had any queries regarding the refund, please contact us at:

5.11 The Euro (€) is the currency used by REFORESTUM. However, the app offers the possibility of seeing the price in other currencies, applying in each case the official rate of exchange respectfully at the time of purchase. However, the payment is always made in Euros and the intermediary bank will be the one who makes the final change to be used in the sale transaction. REFORESTUM reserves the right to change its currency to another currency at any time, although such change will not affect the transactions actually carried out.

c) Account closure and cancellation

5.12 You can close your account in the REFORESTUM app at any time by sending us a message to the following email address Upon closing the account, we will cancel all pending transactions and revoke the Forest Rights that as a User you have acquired. Also, we will delete your personal data. In case you are a legal representative of a deceased account holder, incapacitated, or in any other circumstance regarding which you need particular information, you can contact us through the address: REFORESTUM reserves the right to close accounts that have been inactive for more than 10 years, as indicated in section 5.4 above.

5.13 In the event that REFORESTUM or any of its employees notice abnormal behavior by a User or evidence of non-compliance with these Terms and Conditions, as a User you accept and acknowledge that we may request the sending of particular information on the said question and initiate, either directly or through the competent authorities, according to each case stipulated the law applicable to REFORESTUM, the corresponding investigation. Also, you agree that REFORESTUM may suspend or limit your access to your account or services during the course of such an investigation, notifying you in writing and, if applicable, informing you in the notification of the ways in which you can restore the account to it’s complete functioning.

5.14 The closure of an account with the intention of avoiding an investigation does not mean that it is avoided, so for the duration of the same REFORESTUM is able to block the activity and funds corresponding to it, if applicable, for a maximum of 180 days for the sole purpose of protecting REFORESTUM or Third Parties against cancellations, charges, fraud, claims, fees, penalties etc. that can be raised.

5.15 REFORESTUM reserves the right to revoke the Forest Rights and cancel the User account in case of violation of the provisions of these Terms and Conditions, their updates or any other documents and notifications issued by REFORESTUM and binding Users ; as well as to take any legal action that may be relevant. Likewise, REFORESTUM reserves the right to prohibit the use of the app in the future and the creation of a new account.

5.16 In the case contemplated in the previous paragraph, REFORESTUM, when feasible, will inform the User of the reasons for the cancellation of the account and revocation of their rights, and will reimburse the corresponding funds according to the responsibility incurred , their Forest Rights and other provisions set forth in these Terms and Conditions.

d) REFORESTUM's Obligations

5.17 As owner or concessionaire of the lands, as indicated in section 4 of these Terms of Use, REFORESTUM agrees to:

• Search, purchase and refurbish reforested lands, whether for reforestation or protection of existing forests.
• The planning and execution of the reforestation, as well as their correct periodic follow-up to take corrective actions in case it is necessary. The planning includes specific actions for checking and replenishment in the first years of reforestation. Each REFORESTUM Forest has its own succession plan that is attached by link in the table included in section 4 of these Terms of Use and is also published on the web, app, and social networks of REFORESTUM. In case you need any information about any particular aspect, you can contact us at:
• Maintain or establish the necessary agreements with third-party owners to ensure the maintenance of REFORESTUM Forests under the conditions necessary to ensure the success of reforestation, maintain forest health, maximize carbon sequestration and comply with the applicable legal standards in each location.
• Calculate and estimate the amount of CO2 captured in each case by REFORESTUM Forests, using the most reliable CO2 capture models possible; as well as their periodic verification to correct them if there are deviations in the capture measurements with respect to the established theoretical models. The computed captured carbon includes all landscape elements that form part of the biomass, both on aerial and subsoil levels, including the forest soil, flora and fauna.
• To finance and pay for the costs associated with maintenance, management and the exploitation of the Forests, or to establish the necessary agreements to guarantee them with third party owners, including the payment of taxes applicable to the land in each geographical location and the type of activity that REFORESTUM develops.
• Exploitation of the surplus that the REFORESTUM Forest can offer in the form of fruits, nuts, fruits, resins, honey, biomass or other natural resources, in order to meet the maintenance costs of each Forest and with the commitment of always extracting the minimum necessary to cover the costs of management and maintenance and ensure optimum forest longevity and maximum carbon capture possible.

5.18 All these obligations may be properly fulfilled by REFORESTUM and its personnel or by third parties contracted for this purpose, always subject to the REFORESTUM Terms and Conditions and the applicable legislation in each geographical location and type of REFORESTUM Forest

e) Surplus

5.19 In the event that a REFORESTUM Forest provides net benefits or surplus (to obtain income above the maintenance cost of said Forest and the services associated with the operation of REFORESTUM), those benefits will be distributed among REFORESTUM Users, through the granting of more Forest Rights over a greater area of ​​land, proportional to the REFORESTUM Forest surface area to those who have acquired rights.

7. Right of Withdrawal

7.1. As a User, you understand that REFORESTUM begins the provision of services immediately after you have acquired the Rights to the Forests in question. For the same reason, it is not possible to exercise your right of withdrawal from this moment.

8. User Generated Content

8.1. REFORESTUM declines all responsibility for the opinions expressed by Users through its app or the exchange of information between Users through it, the responsibility of the disseminated manifestations belong to those who write them.

8.2. In case you detect any inappropriate behavior by a User, please report it to the address:

9. Service Availability

9.1. REFORESTUM reserves the right to interrupt access to all or part of the app at any time and without prior notice, whether for technical, security, control, maintenance, power failure or any other cause. Consequently, neither the availability nor the continuity of the app or it’s contents are guaranteed.

9.2. REFORESTUM will not be responsible in case of interruptions of service, delays, errors, malfunction of the same and, in general, other inconveniences that have their origin in causes that are beyond their control.

9.3. REFORESTUM is not liable, in any case, for damages and losses of any nature that could cause the unavailability of the portal, the transmission of viruses or malicious programs or harmful content, despite having adopted all technological measures to avoid it, or in the case of misuse, being the exclusive responsibility of the person that accedes to them or uses them.

10. Rights granted by the App

10.1. The REFORESTUM service and its contents are the exclusive property of REFORESTUM. As a User, we grant you a limited, non-exclusive and revocable license to use the REFORESTUM service (the "License"). This License will be valid until REFORESTUM cancels it or until you decide to stop being a REFORESTUM User and delete the application off your mobile device.

10.2. As a User, you declare and accept that you will use the service for personal, non-commercial purposes and that you will not redistribute or transfer the service or its content to third parties.

10.3. REFORESTUM software applications and all of their content are granted to Users by License, they are not sold, and REFORESTUM retains ownership of all copies of REFORESTUM software applications and their contents, even after installing them on your device, mobile, tablet or any other similar device. Except for the rights expressly granted to Users by these Terms and Conditions, REFORESTUM does not grant you rights, titles or interests in the REFORESTUM service or its contents.

10.4. The REFORESTUM service is integrated with third party applications and services (hereinafter "Third Party Applications") to provide content, services or enable functionality within the application. These third party applications may have their own Terms and Conditions of Use and Privacy Policies, and the use of such applications and / or services will be governed by those Terms and Conditions or Use and Privacy Policies and will be subject to them. As a User, you understand and agree that REFORESTUM does not endorse or hold responsibility for the behavior, characteristics or contents of the Third Party Applications or any transactions that you may make with the Supplier of that Application.

11. REFORESTUM's rights regarding app operation

11.1. As a User and to allow the correct operation of the app in accordance with the terms and conditions, REFORESTUM is authorized:

• To use the processor, bandwidth, and storage hardware of the device on which the app is installed to allow its operation;
• To treat your data and information as established in our Privacy Policy;
• To offer advertising and other information related to the service of REFORESTUM.

12. Written communication

12.1. The applicable regulations require that part of the information or communications sent to you are in writing. As a user of this app, you agree that most of these communications are electronic, through direct contact with you by email or by providing the information through notifications in this app, phone calls or text messages (SMS) to your phone or device . For contractual purposes, you consent as a User to use this electronic means of communication and acknowledge that all contract, notification, information and other communications sent to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

12.2 The notifications and communications issued shall be considered as received by the User within 24 hours of its issuance, except in the case of e-mails, which shall be deemed to have been received upon reception of a receipt or within 72 hours of its reception. In case you wish to receive these Terms and Conditions or any other information about REFORESTUM's services in writing, or in a format that allows them to be stored and reproduced (if this is not the format in which they have been provided), you may request it at the following address: As a User, you acknowledge and accept that the expenses associated with printing and sending the written documentation in paper format, when previously available in digital format, may be passed on to the User who requests it.

12.3 We will communicate with you in the language or languages ​in which we have written these Terms of Use.

13. Notifications

13.1. The notifications that you send us should be sent to the addresses that we have provided on our website, app, and in these Terms and Conditions.

13.2. In accordance with the provisions of these Terms of Use and unless otherwise stated, we may send communications to your email address, telephone number or postal address (provided at the time of registering) to process your requests during the use of the app, i.e : registration, orders and purchases, and / or requests for information. It will be understood that the notifications have been received and have been correctly made the moment they are posted in our app, 24 hours after an email or text message has been sent to the telephone number, or three days after date of postage of any letter. In order to prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was properly delivered in mails or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

14. Assignment of Rights and Obligation

14.1. The contract is binding for both you and us, as well as for our respective successors, co-signers and assignees. You may not transfer, assign, encumber or otherwise transfer a contract or any rights or obligations arising therefrom, without obtaining our prior written consent.

14.2. We may transfer, assign, tax, subcontract or otherwise transfer a contract or any rights or obligations arising from it, at any time during its term.

15. Force Majeure

15.1. We will not be responsible for any breach or delay in the performance of any of the obligations assumed, when it is due to any type of act, event, lack of exercise, omission or accident that are beyond our reasonable control ("Cause of Force Majeure").

15.2. It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to terminate the Cause of Force Majeure or to find a solution that will enable us to fulfill our obligations despite the Cause of Force Majeure.

15.3 As a User, you understand and accept that REFORESTUM does not assume any responsibility towards Users for the damages and / or administrative or economic costs caused to the REFORESTUM Forests as a result of causes of Force Majeure . Included are causes or circumstances and uncontrollable conditions such as climatic changes, droughts, fires, pests, malicious actions of third parties, war, political or social conflicts, expropriations, or legislative changes that make it impossible to continue REFORESTUM.

15.4 In the event that there is a Force Majeure event that supposes that reforestation can not continue to be carried out, Users may choose to close their REFORESTUM account or keep their Forest Rights by providing the proportional amount that covers the repair or reforestation of the REFORESTUM Forest, which will be indicated in each case.

16. Disclaimer

16.1. Failure by us to strictly comply with any of the obligations assumed by us under the Terms and Conditions of REFORESTUM, or lack of exercise by us of the rights or actions that may correspond to us by virtue of said Terms and Conditions, shall not give rise to any waiver or limitation in relation to said rights or actions nor will it exempt you from complying with such obligations.

16.2. No waiver by us of a specific right or action will result in a waiver of other rights or actions derived from the Terms and Conditions. No waiver by us to any of the clauses of the Terms and Conditions or the rights or actions derived therefrom shall take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with with the provisions in the section of Notifications above.

17. Partial nullity

17.1. If any of the Terms and Conditions, or clauses thereof, are declared null and void by a final decision issued by a competent authority, the remaining Terms and Conditions shall remain in force, without being affected by said declaration of nullity.

18. Full Agreement

18.1. The Terms and Conditions, and any document referred to expressly herein, constitute the entire agreement between the Users and REFORESTUM in relation to the purpose thereof and supersede any other agreement, accord or promise agreed between you and REFORESTUM either verbally or in writing.

18.2. You, as a User, and REFORESTUM, acknowledge that you have consented to enter into a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before, except as expressly mentioned in the Terms and Conditions

18.3. Neither the Users nor us will have action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such a statement was made uncertain fraudulently) and the only action that the other party will be is breach of contract in accordance with the provisions of the Terms and Conditions.

19. Right Of Modification Of Terms And Conditions

19.1. We have the right to review and modify the Terms and Conditions at any time.

19.2. As a consumer, you are subject to the Terms and Conditions in effect at the time you use the app or make each order, except that by law or decision of government agencies we must make retroactive changes in these Terms and Conditions, in which case, the possible changes will also affect orders that you have previously made.

20. Governing Law and Jurisdiction

20.1. The use of our app and the purchase contracts of products through said app will be governed by Spanish legislation. Any controversy that arises or relates to the use of the app, will be submitted to the non-exclusive jurisdiction of the Courts and Tribunals of the municipality where the registered office of REFORESTUM is located, unless the regulations in force or the code of conduct establish a different forum .

20.2. You can also access the European alternative dispute resolution system online through the following link: Online Dispute Resolution of the European Commission

20.3. If you are contracting as a consumer, nothing in this clause will affect the rights recognized by current legislation.

20.4. These terms of service are a translation from the original document.
Given that Reforestum Corp. S.L. has its legal corporate headquarters in Spain, any dispute will take into consideration the original version, written in Spanish and under the Spanish law.