Privacy Policy • Reforestum · Fight climate change through collective reforestation

Privacy Policy

Sitio y aplicación web de Reforestum Corp S.L.


We are aware how important it is to you how we use and share your personal information. As a user of our app, we appreciate the trust you place in us to treat your privacy with due rigor and caution. This document details the Privacy and Cookies Policy (the "Privacy Policies") that is in force at any time, it is your obligation as a User to review said text periodically to verify that you are satisfied with it. These Privacy Policies, together with the Terms of Use, and the Legal Notice of the application of REFORESTUM (hereinafter, the "app"); as well as the Legal Notice and Privacy Policies of the website (hereinafter, the "website); constitute the Terms and Conditions (hereinafter, the "Terms and Conditions") of the services offered by REFORESTUM to its Users through the website and the app. From the moment you download and access the app, you accept and consent to the practices described in this Privacy Policy.


The REFORESTUM application is property of REFORESTUM CORP S.L. (hereinafter, "REFORESTUM"), with registered office at Av / De la Ronda, 83. 47140, Laguna de Duero, Valladolid, C.I.F .: B-47764006 and email address: REFORESTUM has for commercial purpose the protection of existing forests and carbon footprint offsetting certification through the carbon sequestering produced by said forests through the use of the app and digital tools. In compliance with the provisions of the Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LOPD"), we inform you that the personal information you provide us through the app at the time of your registration, when making inquiries or when contracting additional products or services within the app, will be included in the "Users" file, owned by REFORESTUM. Based on the features of the app that you use, the processing of the data provided can be done exclusively for the following purposes:

  1. The development, fulfillment, improvement, maintenance and execution of the contracted / acquired services, the development of services linked to those that you decide to access and to protect REFORESTUM and our Users (for example, in the case of unauthorized access reports) to your account);

  2. Address the requests that you put forward;

  3. Provide you with information about the REFORESTUM services, including, if you have requested, the sending of commercial communication by email or any other equivalent electronic communication or through social networks in relation to these products. You can unsubscribe to any of the subscription services at any time, through our app, accessing "my account" from the control panel menu or in the manner indicated in the commercial communications.

In the event that, you contract services, or personal data from a third party, you are responsible for having sufficiently informed said party and have obtained their express consent for the aforementioned contribution.

REFORESTUM is responsible for the individual file and undertakes not to assign the data to a different purpose for which it was collected or to assign any file illegitimately to third parties, requesting through forms only the necessary data to be able to comply with the indicated purposes. It also undertakes to treat your data confidentially and to apply the security measures of a technical and / or organizational nature necessary to avoid its treatment or unauthorized access as established by the current regulations on data protection.

If necessary, and in order to comply with the aforementioned purposes, REFORESTUM may communicate or assign the information provided to its suppliers, financial entities, anti-fraud agencies, suppliers of technological services, logistics, transportation and delivery to client and / or analysis of the transaction that are made through the app in order to offer users sufficient guarantees in commercial operations etc. By filling in your data through any of the forms available in the app, you expressly authorize us to process and assign this information. Your authorization includes those cases in which, for efficiency or for the service's own needs (for example, the allocation of forest plots outside the European Economic Area), the providers may be located in other countries or territories outside the European Economic Area.

For the proper functioning of the app, it is possible that at some point the information will be stored by our cloud service providers on servers located outside the European Union. As a user of the app, by accepting the Terms and Conditions and registering in the app, you declare that it is essential for the operation of the app, and therefore for the provision of REFORESTUM services, and you give express consent, so that the Personal data that you provide can be transferred and processed outside the European Union.

As a User, you guarantee that the personal data provided is true and accurate and you agree to notify us of any changes or modifications thereof. Any damage or loss caused to the site or to the person responsible for the website and / or app or to any third party through the communication of erroneous, inaccurate or incomplete information through the app at the time of registration, when making inquiries or when contracting products, or additional services within the app will be the sole responsibility of the User.


As a User, you can freely exercise your rights of Access, Rectification, Cancellation and Opposition ('ARCO Rights') in the legally foreseen terms; You must send an email to the following address:, indicating in both cases your name and surname and attaching a photocopy of your ID. You can also send a written letter to our address previously stated. In any case, do not hesitate to send any questions or comments about privacy to this email address, we will be happy to answer your questions.


REFORESTUM does not transmit the personal data of its Users to third parties, except as stated in the Terms and Conditions, unless the User has previously given their express authorization or there is a legal obligation to transfer the data.

In the case of payment processing, the data required for the transactions are transmitted to the payment gateway, provided that the Users have not communicated directly to them. In the case that you transmit your data directly to the payment gateway, we will only receive restricted data. In this case, we will only be informed if the transaction has been carried out or not, with a certain transaction ID. We do not receive your bank account information.
In the case of a violation of rights of third parties (especially copyrights, trademarks, name and brand rights) by the User, only the User's data will be provided to the right holder if the rights claims are directed by REFORESTUM.


REFORESTUM is primarily intended for users of legal age. Use of the app by minors is not allowed without the consent of their legal guardian. Therefore, REFORESTUM reserves the right to erase all data related to minors if there is no permission granted by their legal guardians.


In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce, we inform you that the app will only use storage and data recovery devices ( 'Cookies') when the user has given his consent for this, according to what is indicated in the pop-up window of the user's app when he first accesses the app, and in the Terms and Conditions that every user must be familiar with.

Our Cookies Policy aims to help understand how we use cookies, the purpose of the cookies used, as well as the possible options that the user has to manage them. The published policy is subject to periodic updates. Users can access this information at any time through the link "Privacy Policies" enabled in the app. Users can modify the preferences on the acceptance of cookies and other technologies through the options of their device. In the section "Modify configuration of cookies" you will find more information.

What are my options?

It is possible to perform the following actions:

  • Accept cookies: You will not see the warning again when accessing any page.

  • Do nothing: The warning will always be displayed when accessing any page of the app. If you continue browsing, we consider that you accept the use of cookies.

  • Modify the configuration of the cookies: You can delete the cookies of the app and modify the configuration of your device. But this will not prevent the warning of cookies from being displayed when you access the app again.

What is a cookie?

A "Cookie" is a small text file that a website or application stores in the User's browser. Cookies facilitate the use and navigation of a web page and / or application and are essential for the functioning of the internet, providing innumerable advantages in the provision of interactive services.
Thus, for example, they are used to manage the user's session (reducing the number of times the password must be entered), or to adapt the contents of the app to their preferences, among other facilities. More information at
In the guide on the use of cookies of the Spanish Agency for Data Protectionhttp: // the different types of cookies are detailed.
You can find out how they work on the website of your Internet provider. For Internet Explorer, the corresponding guide is at, for Firefox at / kb / enable-and-disable-cookies-that-the-sites-we, for Apple Safari at, and for Google Chrome at

However, the deactivation of cookies means that certain functions, such as automatic session initiation in the application, will no longer work as expected.

There are other technologies similar to cookies, such as pixel tags (transparent graphic images inserted in a web page or in an email that indicate that page or email has already been seen), web bugs (similar to pixels) and web storage , which are used in desktop software or mobile devices.

What type of cookies do we use?

  1. Depending on who manages them:
    • Our own cookies: are those that are sent to your browser or device from our computers or web domains and from which the requested service is provided.

    • Third party cookies: those that are sent to your browser or device from a computer or web domain that we do not manage, but a collaborating entity such as Google Analytics.

  2. Depending on the time they are active:
    • Session Cookies: are those that remain in the cookie file of your browser or device until you leave the app, so that none are left on your device.

    • Persistent cookies: they are the ones that remain on your device and our app reads them every time you make a new visit. These cookies stop working after a specific date.

  3. Depending on its purpose:
    • Technical cookies: are those that improve navigation and the proper functioning of our app.

    • Personalization cookies: are those that allow access to the service with predefined characteristics based on a series of criteria. They serve, for example, to choose the language of the app.

    • Analysis cookies: are those that allow to measure and statistically analyze the use made of the service provided. They serve for example to know who visits the app.

Modify the configuration of cookies.
You can restrict, block or delete the cookies from the app by configuring the preferences of your browser and mobile device. In each browser the configuration of the cookies is different, the "Help" function will show you how to do it, however, we indicate the direct links of the main browsers on the subject: